Your internal team
Use the data to run tight contracts, increase satisfaction scores and protect margins
🔒ops.meridian-fm.co.uk/contracts/northgate-estates
For your team - internal
Meridian
Ops Console
Contract Operations & Margin
Northgate Estates contract · Internal only · July 2026
Commercial Position
Contract Margin
11.2%
▼ 0.6pt vs plan (11.8%)
Finance + Payroll Systems
Agency % of Workforce Cost
14.1%
▲ 1.3pts vs June
Payroll + Agency Invoices
Absence Rate
4.6%
▲ 0.4pts vs June
T&A System
Payroll vs T&A Variance
£8.4k
Flagged - under investigation
Payroll + T&A Systems
Margin by Site
Contract Margin % by Site - YTD
Finance + Payroll Systems · Apr - Jul 2026 · Plan 11.8% (dashed)
Quay Point 6.8%
Blended margin 11.2% vs plan 11.8%Quay Point's +8.0% client spend variance lands here as a 5.0pt margin missGrey Street and Forbury Court amber on cover cost
Cost of Cover
Cover Cost Trend - Agency & Overtime
Payroll + Agency Invoices · Aug 2025 - Jul 2026 · £k per month
Elevated Jun - Jul
Peaks track the additional works spikes the client sees (Dec - Jan and Jun - Jul)Jul agency spend £45k, highest in 12 months
Live Alerts
Exceptions Needing a Decision
All systems · Rules run hourly
2 critical
Meridian Ops Console · Restricted - commercial data
Refreshed hourly · July 2026
Your customers
See you as trusted partners through innovations & transparency of service delivery
🔒portal.meridian-fm.co.uk/northgate-estates
For your clients - portal
Meridian
FM Services
Meridian Services X Northgate Estates
Customer Performance Dashboard · 12-site UK commercial portfolio
Service Delivery at a Glance
Site Coverage
98.2%
▲ 0.4pts vs June
T&A System
SLA Compliance
94.2%
▲ 1.1pts vs last quarter
Helpdesk System
Cover Fill Rate
96.1%
▲ 0.8pts vs June
T&A System
Open Actions
14
▼ 5 fewer vs June
Contract Management
Performance Trend
SLA Performance vs Target - Last 12 Months
Helpdesk System · Monthly
Above Target
12-month average 93.3%11 of 12 months above the 92% targetBest month May 94.5%
Compliance Status by Site
Site Compliance - Training, Vetting, H&S, Audits
Training Records + Audit System · Updated weekly · Overall status per site
8 Green · 3 Amber · 1 Red
Compliant Action due Overdue - plan in place
Spend Transparency
YTD Spend vs Budget by Service Line
Finance System · Apr - Jul 2026
-0.6% under budget
Cleaning£402k of £414k
Security£341k of £344k
M&E£289k of £280k
Helpdesk£117k of £118k
Total £1,149k vs budget £1,156kAdditional works YTD £67k, itemised and pre-approvedInvoices matched to delivery 100%
Recent Activity
Latest Across Your Sites
All systems · Live
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Reporting period Apr - Jul 2026 · July 2026 live view
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One semantic layer
By centralising, cleaning and modelling your data, Datore create trusted foundations for all data and AI work both now and in the future
Take Quay Point. Your client sees a +8.0% spend variance and a chiller fault handled quickly. Your team sees the same rows as a 5.0pt margin miss and rising agency cover. One record, two lenses, zero rekeying.