Your relationships win the contract. Your data defends it.
“Show me what we’re actually getting for the £1.8m we pay you every year.” When procurement asks that, they’ve usually already started shopping. Be ready before they ask.
You know the customer is happy. You just can’t prove it in the review.
No proof
Your account managers know when a customer is happy. They just don’t have the data to prove it in the review.
The Sunday deck
The quarterly review deck gets built on a Sunday. Again.
Three systems + memory
Visitor numbers in one system, meeting rooms in another, satisfaction surveys in a third - and the most important system in the building is the account manager’s memory.
Brand isn't in the spreadsheet
Your people are the customer’s brand - but when the contract is defended, brand doesn’t show up in a spreadsheet. Numbers do.
The systems you already run. Talking to each other at last.
Your visitor management, room booking, T&A and scheduling, satisfaction surveys, audits and finance. Nothing gets replaced.
Four answers you don't have today.
Account-level profitability
Core contract plus every ad-hoc and additional service, in one number your FD trusts.
The quarterly review pack
Ready before the meeting is booked. Sundays (and the week before) reclaimed.
Insights customers would pay for
- Visitor & hosting patterns
- Space utilisation
- Peak-demand forecasting
Turn the data you already hold into a service you sell back. Almost nobody in the sector is doing this.
Team tenure & deployment
Because in this sector, the receptionist is the customer’s first impression.
“Datore quickly grasp our client needs and communicates them with exceptional clarity. Their strategic direction, guidance, and advice are truly invaluable.”
Win the data question in your next tender.
The exact language that turns “do you have dashboards?” into a scoring advantage - and helps you defend the contract before procurement goes shopping.
Stop building the review deck on a Sunday. We’ve already built it.
A 30-minute call. Bring the customer review you’re dreading - we’ll show you what it could look like.